Products can be returned only in the following circumstances:
- You received a product that is defective or damaged.
- You received a product different from the one you ordered because of a mix-up online.
In both situations, the following conditions have to be fulfilled:
- Products should not have been worn and/or used.
- Every product must be returned with tag, invoice, and packing material intact.
- All claims for returns will have to clear an assessment made by the quality control manager.
- Return request will have to reach us within 2 days of the receipt of the product.
- The cost of shipping returned products will have to be borne by the customer.
- No Cancellation will be processed once the order is made
- We do not process any refund, instead, the products can be replaced unless the request is genuine and acceptable from our end.
In case of a replacement…
We receive your returned product. Our quality control team scrutinizes the product to assess if all return conditions are fulfilled. If the quality control team approves, the exchange claim is processed within 2 working days.
Disclaimer for Colour and Description
No matter how good the photograph, it is, after all, not the real product. And as a result, it is likely that colors look different in the photographs from what they actually are in reality. Several factors, including the settings of the device on which you view the photographs, might impact the way the colors appear in online photographs.
Kasthuribaicompany allows a return only if the product is damaged or defective and the return request to be raised within 2 days of receiving the product by contacting customer care. email@example.com or call us at 04144-222228.